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red triangle Insights That Make A Difference

Here's a taste of articles from recent issues:

red circle We drove rep turnover down and customer satisfaction up
red circle We saved more customers by cutting abandon rates 75%
red circle Customer Service Week helped us give better service all year
red circle We improved service when we got departments talking
red circle Why reps can resolve 90% of questions on the first call
red circle We tamed the toughest customers our own sales reps
red circle Improve service: 3 tactics that give you the biggest payoff
red circle We gave customers better service without adding cost
red circle No more tug of war: Teaming with sales improved service
red circle One call and done: We made a customer dream come true
red circle How we got customers to tell us what they really needed
red circle We got everyone in our company thinking service
red circle Morale is up, abandon rates are down: How we did it
red circle Answering every call on time we did it without more reps
red circle Building internal support: How it saved more customers
red circle New data shows your job is tougher than ever: Here's help
red circle Our key to better service: One call and done
red circle We won more repeat business - without increasing costs

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