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 Frequently Asked Questions
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How do I
subscribe?
If you are already participating in a trial, simply pay the invoice when
it arrives to ensure uninterrupted service
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I want to pay by credit card, but there is no place
for my number on the invoice.
If you wish to pay by credit card, just call one of our Customer Care
representatives at 1.800.220.5000 and we'll take care of you personally
and confidentially.
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How
many issues am I going to get?
Most of our
newsletters come 23 times a year. That means a new issue will be on your
desk every two weeks. In some cases we may include special reports or
additional coverage of a hot stories in the envelope with your
newsletter, but these are at no extra charge to you and will not
interrupt or take the place of your subscription.
Three of our newsletters, the Nonprofit Board Report, Foundation and
Corporate Funding Advantage, and Communication Solutions, are
monthly newsletters that come to you 12 times a year. Two, The
Marketing Report and What's Working in Sales Management come
22 times a year. One, Good Stuff, comes 13 times a year.
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Do
you have newsletters for other departments in my company?
We currently publish
28 different fast-read expert-to-expert newsletters that will benefit
just about every professional at your company. Generally speaking, we
cover the areas of Finance &
Accounting, Business Management,
Technology, Sales & Marketing, Regulatory & Compliance, Human Resources, and Nonprofits. We encourage you and
your co-workers to browse through these areas to find the newsletter
that addresses their specific needs.
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How
do I find out my account number?
Your account number
can usually be found on the upper right-hand side of all of our
correspondence. It begins with the letter A that is followed by an
eight-digit number (i.e. A12345670). If you need further guidance, give
us a call at 1.800.220.5000. (Note: your account number is not on the
newsletter itself.)
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My
newsletter isn't addressed to me/my name is spelled wrong. How do I get
that changed?
Changing your
account information is easy. You can either call 1.800.220.5000 and
leave a message citing your account number and your request, or talk to
one of our customer care representatives directly by calling
1.800.220.5000 (please be sure to have your account number and the
name of your newsletter ready).
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How
do I cancel my subscription?
If you are still in
your free trial period and wish to cancel your subscription, simply
write "cancel" on the invoice and drop it right back in the
mail. It's that easy.
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What
happens if I wish to cancel after I pay?
Your subscription is
backed by a 100% guarantee. If you aren't enthusiastic about and
come to rely on your newsletter, we'll refund you the unused balance of
your subscription without delay. We refuse to offer our customers
anything less than the best.
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