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From Greory K. Field, Service Supervisor at
Ecolochem Inc.: "Incorporating the new ideas found in CSA into my daily routine, has helped me become a better service professional." |
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From Jan Sevits, Customer Service Manager at
Quest Diagnostics: "Customer Service Advantage is an easy read and gives wonderful summaries of how to help reps. I share CSA with all my reps, because of the good information on dealing with stress and empowering reps." |
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From Katie Fleherty, Customer Service Manager at Equibrand Corp.: "Customer Service Advantage shows me how seasoned professionals handle issues. It's comforting to know that other managers are dealing with the same problems I am." |
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From Cindy McDonald, Customer Service
Manager at Omaha Property & Casualty: "CSA is packed with helpful hints on resolving situations. We also use CSA for ideas to keep reps motivated. " |
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From Debbie Moncey, Customer Service Manager at Riley, Barnard & O'Connell: "CSA is a useful tool to share with your customer service employees. The real life situations have valuable insights for all reps, so it's more than just a management tool." |
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From William Cole,Customer Service Supervisor at
Avon Products: "The variety of issues and problems that CSA covers is most helpful." |
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From Ronald Smith, Manager of Customer Service at
Roche Diagnostics: "CSA provides different perspectives on the things we're facing ." |
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From Regina Tasca, Customer Service
Manager at Konica Photo Imaging: "I send out notes for the newsletter to my department and they find the information very useful. I can read and understand it quickly and compare our company to the scenarios." |
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From Bryn Starr, Mktg Communications at
Koch Waterproofing Solutions: "The Customer Service Advantage covers so many relevant issues in it's eight pages. That's why I continue to subscribe " |
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Check it out... |
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Click here to get an inside look at Fortune 1000 companies that are using The Customer Service Advantage | ||
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Click here to see companies of all sizes that are using CSA | ||
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Click here to see recent top stories from CSA | ||
Comments from top customer service managers