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red triangle Comments from top customer service managers
on how they benefit from reading
Customer Service Advantage

red circle From Greory K. Field, Service Supervisor at Ecolochem Inc.:
"Incorporating the new ideas found in CSA into my daily routine, has helped me become a better service professional."

red circle From Jan Sevits, Customer Service Manager at Quest Diagnostics:
"Customer Service Advantage is an easy read and gives wonderful summaries of how to help reps. I share CSA with all my reps, because of the good information on dealing with stress and empowering reps."

red circle From Katie Fleherty, Customer Service Manager at Equibrand Corp.:
"Customer Service Advantage shows me how seasoned professionals handle issues. It's comforting to know that other managers are dealing with the same problems I am."

red circle From Cindy McDonald, Customer Service Manager at Omaha Property & Casualty:
"CSA is packed with helpful hints on resolving situations. We also use CSA for ideas to keep reps motivated. "

red circle From Debbie Moncey, Customer Service Manager at Riley, Barnard & O'Connell:
"CSA is a useful tool to share with your customer service employees. The real life situations have valuable insights for all reps, so it's more than just a management tool."

red circle From William Cole,Customer Service Supervisor at Avon Products:
"The variety of issues and problems that CSA covers is most helpful."

red circle From Ronald Smith, Manager of Customer Service at Roche Diagnostics:
"CSA provides different perspectives on the things we're facing ."

red circle From Regina Tasca, Customer Service Manager at Konica Photo Imaging:
"I send out notes for the newsletter to my department and they find the information very useful. I can read and understand it quickly and compare our company to the scenarios."

red circle From Bryn Starr, Mktg Communications at Koch Waterproofing Solutions:
"The Customer Service Advantage covers so many relevant issues in it's eight pages. That's why I continue to subscribe "

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