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red triangle Every page is packed with information you'll
put into practice every day.

page 1
Page 1 - Tap Into Today's Best Quality Solutions

Page one gives you proven solutions to your everyday quality problems in a direct hard-hitting style that makes it easy for you to see how to apply them to your operation.

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Page 2
- Avoid Costly Legal Battles

Exclusive - Page two is home to our exclusive Sharpen Your Quality Management Judgment section. It describes a recent legal conflict involving a quality manager, lets you decide the outcome, and then shows you how the courts ruled. It gives you a framework for decision making and helps keep you and your company from becoming easy targets for lawsuits.

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Page 3 - Stay in-the-Know  

Get right to the heart of the latest news and newest standards changes that affect your program. Page three helps you keep your finger on the pulse of your industry so you can spot new standards and identify trends.

Exclusive - Page Three is also home to our exclusive Quality Slip Ups section. See how small mistakes landed companies on the government's hit list, forcing recalls and costing big money. Show everyone in your company just how costly poor quality can be and get buy-in to your quality goals

page 4
Page 4 - Get Everyone on Board
Sometimes a big boost in quality can come from a small change, and with Quick Ideas To Improve Quality, you find quick-hitting techniques used by other practitioners, organizations and consultants to increase your company's commitment to quality.

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Page 5 - Apply Proven Success Stories to Your Operation

Exclusive - With the Real Problems, Real Solutions section, you benefit from real-life success stories from quality managers at companies of all sizes facing the same challenges you face. By seeing how others successfully handle threats to quality, you discover proven solutions you can adapt to your own unique situation.

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Page 6 - Put Improvements in Place Today

Page six is packed with useful ways to address your biggest challenges. From the structured ideas of Tools You Can Use to the helpful insights found in Training Tips to the feature article focusing on a specific issue such as quality teams, procedures and more, you'll always find something here that you can put into practice immediately.

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Page 7 - Don't Forget Service Quality

Quality isn't always about making better products. Often the quality of your company's service can be the difference between keeping your customers and losing them. Our exclusive Quality in Services and Products page is packed with practical, hands-on ideas to guarantee service excellence.

Page seven also brings you exclusive research. Get an inside look at what your peers are thinking on a wide range of important quality issues in Quality Managers Told Us. We talk to thousands of quality mangers every year to find out what they're working on and what they're planning. Then we pass this on to you to help guide and support your decision-making.

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Page 8 - Make Tough Decisions Easier

Problems are often easier on paper. The What Would You Do? feature presents a scenario where a company faces a challenge that you could encounter. Then we ask three quality managers to explain how they'd handle it.

Page eight also shows you where to get help in a variety of Quality Management areas, such as applying statistical tools to your operation, benchmarking other companies and achieving ISO certification, etc. You get names, numbers, Web addresses and more to help you find what you need - fast.

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